MTA Mercury
agile methodology | product management | product strategy
The Project
At Postlight, I’ve worked with a variety of clients, but the most rewarding has been managing the custom platform we built for New York’s Metropolitan Transit Authority (MTA), the largest transit authority in North America. Mercury is a cornerstone of the MTA’s rider communication strategy; it sends millions of messages each year to thousands of in-station customer information screens, and it provides real-time transit information to the MTA website, apps, third-party APIs, and email/SMS providers.
As part of this project, I drove product strategy, using research, interviews, and workshops with the MTA to form our roadmap, and I managed the day-to-day execution with a distributed team of designers and engineers. While maintaining stability for this critical piece of digital infrastructure was paramount, we also regularly released new features that made MTA team members’ jobs more efficient and delivered relevant information to millions of subway, bus, and rail riders every day.
Read more about this project in the MTA Mercury case study at Postlight’s website.
